Frequently Asked Questions
Everything you need to know about your Naot journey.
What makes Naot footwear unique?
Every pair of Naot shoes features a unique anatomical cork and latex footbed that molds to the shape of your foot with wear, providing unparalleled support and comfort.
How do I determine my correct size?
Naot uses European sizing. We recommend referring to our Size Guide to find your equivalent US size. If you are between sizes, we generally suggest sizing up for the best fit.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please ensure the soles are clean and the items are in resalable condition to receive a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Can the footbeds be replaced?
Yes, many of our collections feature removable footbeds, allowing you to replace them with fresh Naot insoles or custom orthotics to extend the life of your shoes.
How should I care for my leather Naot shoes?
We recommend using a high-quality leather cream or conditioner to keep the leather supple. For suede styles, a suede brush and water-repellent spray will help maintain the finish.